I can understand promoting higher-end models for performance goals, but I don't agree with misleading information to sell upgrades.

Scheduled a pick-up time but ended up waiting for an hour and a half. The customer service kept asking companions to switch cars and sold them a product she still doesn't know. Despite having over ten people in line, only one person was assisting, and no one explained the car's condition, leaving us to figure it out ourselves.

The location is near the train station, which is fine. The first car had more than 20 scratches, but after communication, they changed it to another car, which was in better condition.

No issues with communication in English.

An additional tax of €8.09 per day was charged.