The waiting time was too long, about more than 2 hours.

When I arrived, they immediately told me that they didn't have the car model I reserved and had to switch to another vehicle. I booked a convertible, but they wanted to give me an SUV, which was not what I had in mind. I disagreed, and after negotiating through the rental car platform, they downgraded the vehicle and offered compensation. However, when I returned, I found that the average daily compensation, which should have been 400, was only 80. I just want to ask if this will be brushed off if other friends encounter the same issue? Rental car platform, do you only care about taking the money and not about after-sales service and accountability?

Did not get the originally booked Jeep, the SFO downtown location is very small with limited vehicles. Ended up waiting an hour for a Nissan SUV, which felt like a downgrade. The trunk was very small, filled up quickly after shopping, and the rearview mirror got completely blocked! On the bright side, the return process was fast, and the pre-authorization was refunded immediately. Overall, quite satisfied, giving a good review!

Hertz truly lives up to its reputation as a big brand. The service is great, and the car pickup is super convenient. The staff at the branch, an enthusiastic and efficient Black girl, marked the scratches left by the previous renter and assured me I didn't need to worry about them. They handed over the car freshly washed, and when I requested to inspect it, she said it was okay and no problem. The entire pickup process was very smooth and quick!

Easy to find