Great, thumbs up. No queues, excellent service.

Pretty good!

1. Long wait times in line; 2. The attendant took advantage of us, selling us a toll pass for the San Francisco to Los Angeles route even though there were no tolls; 3. Wrong car model, we booked the more expensive Suburban but were told it wasn't available at pickup and given a Tahoe instead, with a promise to swap it the next day, which never happened over three days; 4. Strongly advise against choosing this company.

A perfect car rental experience, the car's performance and condition were excellent. During this trip, we had two incidents, First, at the hotel in Monterey, we broke the rear car window while parking. We immediately contacted the rental office. Unlike other parts of the car, the window had to be fixed urgently to avoid hindering the trip. Much praise to the rental company for having a similar car sent over from San Francisco that night. They drove three hours and delivered it to us at 4 AM! Second, on the way from Big Sur to Bakersfield, we accidentally took a very dangerous mountain road. We drove for two hours along a winding cliffside road and were very worried about the car's condition. But the car performed splendidly even on such a challenging road, thanks to its powerful engine. We appreciate the rental company and have decided to continue renting a car for our trip to Los Angeles on the 15th.

There was a discrepancy in the insurance items listed in the onsite contract compared to what was booked online, which took a long time to resolve, but eventually got sorted out. Car pickup was relatively simple.