Great service attitude, everything was explained very clearly throughout.

Showed up a day late and was told there were no cars. Prepaid full amount and insurance, no refund at all. You could charge me for one day's rental for being late, but taking everything is unreasonable since you didn’t reserve the car for me and I didn't cause any damage. Moreover, you didn't remind me to pick up the car. I won't use this company again.

The pick-up point is at B1 in Prague Central Station. After entering the hall and asking the station staff, we quickly found it. There were some people picking up cars, so we waited outside in line. We were attended to by a serious-looking Czech man. Since our English is not very good, we were a bit nervous. When it was our turn, we handed over all the prepared documents. He only kept our passports, my domestic driver's license, and credit card. He returned the international driver's license translated by QEEQ. He asked if we would be driving only within the Czech Republic and had me fill out a personal information form. He confirmed that we had all necessary insurance and finished the paperwork. After the procedures, they gave me a booklet containing parking tickets for Budget parking lots, a Czech highway driving card, emergency contact numbers, our rental contract, and notes on the car's condition. The staff was very helpful and even drew a simple map to show me how to find the parking lot and the car keys. The whole process took about 10 minutes, very quick. At the parking lot, we found the staff, got the keys, picked up the car, and started our trip smoothly.

It took a long time to locate the car at Prague train station, but returning the car at the airport was extremely fast! We booked a seven-seater but got a five-seater, which was disappointing. Luckily, we were only five people. If there were six, it would have been impossible to fit.

Nothing regarding Budget specifically, but it was a little difficult to find the car at the train station. It could be a little better marked.