Very poor experience, your platform is completely unnecessary. There is no difference between bookin

The staff was Indian and had a condescending attitude.

There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.

Big company, clear process and good service

Unjustified charges, took nearly a month to resolve, very dissatisfied!

I booked skoda superb but the gave me skoda octavia whis is cheaper and lower grade. Please refund the fifference