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Live chat Email us Service Code: 2585977303
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2585977303
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Highway 1 from San Jose to Santa Monica, then to Las Vegas

Reviewed: Tue, Jan 9, 2018
About Dollar: 2.0 /10
I have rented cars abroad dozens of times, but this was my first time with Dollar and it was a terrible experience. 1. This was my second time driving on Highway 1, and I specifically rented a classic American Mustang convertible. When I arrived at the store, they told me there were no cars available. One staff member said the same car model was oversold by six, so basically, I couldn't get it. They offered me an upgrade but wanted to charge me an extra $160. WTF? 2. I reluctantly decided to take a Fusion, but then there was another problem. My credit card authorization for the deposit failed. Neither my wife nor I could use three different credit cards successfully. (Later, another staff member retried, but it still failed). So, I had to call my friend in California to use his license and ID to rent the car, which took another half hour. 3. After getting back in line and waiting for my friend to redo the process, the second staff member finally gave me a free upgrade to a Jaguar XE. However, the whole process took an hour and a half, causing us to miss the most important scenic spot, Big Sur (we planned to catch the sunset there), which was the biggest regret of this trip. Overall, Dollar has a car shortage and oversells, has slow service, rude staff, and their credit card machines inexplicably fail (I must note that this was the only company where my credit card had issues during my entire US trip, everything else went smoothly). This affected our trip, and the experience was horrible!

Relevant Reviews on Dollar SAN JOSE INTL AIRPORT

Blake Morton

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Reviewed: Mon, Jan 22, 2024
“From San Francisco to San Diego along California Highway 1”
About Dollar: 8.0 /10
The car rental center is right across from San Jose Airport, all in one hall, very convenient
About QEEQ: 8.0 /10

Enoch Dodd

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Reviewed: Mon, Feb 12, 2018
“San Jose - Los Angeles - Grand Canyon - Las Vegas”
About Dollar: 6.0 /10
Average

Paula Winifred

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Reviewed: Wed, Nov 16, 2016
About Dollar: 8.0 /10
Average, not very enthusiastic
About QEEQ: 10.0 /10

Q.Nguyen

View more >
Intermediate | Toyota Corolla or similar
Reviewed: Tue, Jul 3, 2018
“Excellent experience”
About Dollar: 10.0 /10
Like: easy process
Dislike: nothing

DavidK

View more >
Economy | Chevrolet Spark or similar
Reviewed: Sat, Jun 9, 2018
“Great value!”
About Dollar: 10.0 /10
Like: Quick and easy, excellent price.
Dislike: No complaints.

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