The Chinese staff suggested that I upgrade to a diesel vehicle, claiming the Highlander consumes six tanks of gas while the diesel would only use one. The upgrade cost $450. I was almost scammed.

The tire was damaged, and they couldn't replace the car. Had to manually change to the spare tire myself, and they gave me a 125-size motorcycle spare for a 245-size tire! Ridiculous! The company was very slow in resolving the issue! Waited for road assistance for three hours, and no one came! Customer support gave inconsistent responses! Terrible service! Drove on the spare tire for three days! Simply playing with lives.

Pretty good. In Melbourne, the parking lot is quite large. The rental center is a bit crowded, so you have to wait in line for a while.

Overall satisfied

I'd like to recommend Hertz counter staff who was in charge of the Oct 11 afternoon in Avalon airport. He was very nice to us and helped me a lot. I need to give him a 5-start rating.