Why was $19.27 charged arbitrarily after returning the car? Please explain.

It's okay

The AVIS staff did not inform us what the TAB (car accessory) was before listing it on the contract; later we found out it was a GPS. They failed to inform us in advance. However, the staff was very detailed when recommending vehicle upgrades and additional insurance options.

Strongly dissatisfied. When handling the paperwork, they told us we would get a free upgrade for Christmas. We confirmed several times on the spot that there would be no extra charges for the holiday. However, after we returned the car and came back to our country, we found out they charged us $81 on the return day. Through QEEQ, we found out it was the fee for the car upgrade. We couldn't understand the contract and only had verbal confirmation. AVIS really scammed us. The AVIS staff had the appearance of a person from a certain densely populated Asian country! Be careful everyone!

The cost is a bit high

オーランド国際空港でのレンタカー予約は今回で３回目だったので、深夜到着でも不安はありませんでした。予約していた車両が用意されておらず少し時間がかかりましたが、予約車種よりグレードの高い車両を予約価格でレンタル出来ました。到着ゲートがBゲートでAVIS窓口もBで手続きしましたが、車両はAゲート側の駐車場に停めてあり、たどり着くまで少し時間が掛かりました。 海外でのレンタカー予約は希望していた車種が無いことが度々あるので注意が必要です。

レンタカー予約のポータルサイトですが何度か利用して不満はありません。