We were upgraded and it was a hybrid so great on gas.

Price drop protector didn't work but got an upgrade

Satisfied

The staff at Auckland Airport are of Indian origin, so communication was a bit challenging. The pickup point is a 7-minute walk outside the airport.

Didn't inform about hidden charges, provided a diesel car

1. They did not recognize the NZTA certified translation. They insisted on a different format from the QEEQ platform, which was just an A4 paper, even though the content was the same. In the end, they only glanced at it and handed it back to me. The service is far worse compared to AVIS and HERTZ. 2. On the day of rental, the Auckland domestic terminal was staffed by a lady who appeared to be of Indian descent. She greeted Westerners enthusiastically but was indifferent towards Chinese customers. 3. The Thrify website clearly states that they accept NZTA certified translations, so why was the Thrifty Auckland domestic rental point so difficult? 4. Despite the difficulties during pickup, the return process was relatively smooth.