Great service, very prompt in solving issues!

The car was great, but the lady at the counter was very unfriendly to Chinese customers. Initially, she was fine, but her face immediately changed when she heard that we didn't buy extra insurance (already booked on the rental website). Her attitude became extremely cold. Additionally, she treated us unfairly with the deposit; she asked for 500 euros from me, but later I saw an American couple with the same car and duration only needing to pay a 200-dollar deposit (I saw their rental slip in the garage). Moreover, the quoted prices for the same car and rental period were absurdly different when I inquired later. Fortunately, the staff in the garage were very helpful and assisted me a lot.

Their attitude was just okay, not particularly cold or warm. The service was relatively fast, and the car pick-up process went smoothly.

We arrived at 11:00 AM. After the staff finished their call, they started processing our paperwork, but we didn't have the driver's credit card with us, so we had to go back to get it. By the time we returned, it was 11:45 AM. We were then informed that they were on lunch break from 12:00 PM to 2:00 PM. We came back at 2:00 PM exactly and continued the process. In less than three minutes, the staff member handed our paperwork to another lady (the previous one was also a lady, who looked a bit Russian). After completing the paperwork, we could get the car. The staff told my husband he could choose the car, and when I looked, I almost cried. We had reserved a compact car, Alfa Romeo Giulietta with navigation or a similar model. The car parameters were manual transmission / 4 doors / 5 seats / air conditioning. Yet again, it was a Renault.

There were very few staff members, so the waiting time was a bit long.