Melbourne - Great Ocean Road

We waited at the airport for almost two hours! The shuttle never came! We called customer service countless times, usually couldn't get through, and only succeeded a few times. One time they said to look for a red Atlas van, but we waited an hour and it never came. Then we called again and they said the traffic is bad. The third time we got through, the same Indian-accented guy hung up on us as soon as I mentioned we had been waiting an hour! Terrible service! Low rating! We called again and they said the shuttle was from Easy Parking, not Atlas! We waited for so long for nothing! Totally ruined our schedule! Strongly not recommended!

I booked to pick up the car at 9 am and requested two child seats. However, the rental company did not prepare them, which took me two and a half hours to finally get the car seats. We could only depart at 11:30 am. My plans for the day were canceled, and we arrived at the accommodation close to midnight. It was very bad.

Pickup had closed even though website said it was open. Had yo pickup and drop off at rental company next door

a bit inconvenient as i needed to register toll payment online

easy booking

Well done. Efficient. Got a toyota camry instead of the toyota corolla which i am happy for the free upgrade.