Dissatisfied. The order clearly stated that the one-way fee was included, but upon arrival, I was asked to pay it again. They said that although it was included, it hadn't been paid, which is purely misleading! I ended up paying over 100 RMB more than what was listed in the order. Additionally, the questions asked by the staff and the forms to fill out were too cumbersome, many of which had already been filled out online. This wasted a lot of time. It was the slowest car rental experience I've had abroad.

Early arrival? No service. They insisted on serving at the exact booked time. The confirmed car model was not available, and they initially refused to upgrade, offering only smaller models that weren't even at this rental location. We had to go to another place to get the car. Customer service didn't provide a solution immediately, and after a long wait, they could only offer a manual transmission car. Poor service!

There was no counter at the airport, no signs, and I had to ask several people before I found the shuttle to the rental company. The online description mentioned a luxury car, BMW 520 or similar, but in reality, it was a BMW 3-series wagon, which felt small. The trunk was too small and could hardly fit all our luggage. The car was a hybrid and very fuel-efficient, averaging less than 6 liters per 100 km.

The car rental experience this time was very unfortunate. The pickup location provided by the rental service was incorrect. I was supposed to pick up the car near the Global Cinema. I even called customer service to confirm the order, and they assured me the pickup location was correct. The service was supposed to include pick-up and drop-off, and I chose a pickup location close to the hotel. On the day of pickup, I called the rental company at 8 AM and was told they could only pick me up at 10:30 AM. Due to a tight schedule, I took a taxi to the address provided in the confirmation letter, which turned out to be a residential area. The taxi driver just dropped us off and left. When I called the rental company again, they said they never operated at this address! We waited until 10:30 AM, and a driver finally arrived close to 11 AM with no apology and an indifferent attitude. When we got to the car rental company, the car handed over was the model I booked, but it had only a quarter tank of fuel instead of the promised full tank. The interior was filthy, with a spider web in the back seat (I have photos as evidence if needed)! However, the return process was smooth and quick. I haven't returned home yet, but when I do, I will demand an explanation from the rental service. The pickup location was incorrect, which cost me extra taxi fare and lost time. Isn't anyone going to address this?

Complete reservacion para recoger auto en aeropuerto de Valencia. Recibi llamada de QEEQ indicando que tenia que recoger auto en otra oficina de Enterprise fuera elo aeropuerto. Inconveniente pero fui a local indicado. Cuando llege me indicaron que auto estaba listo en aeropuerto. Tuve que tomar taxi adicional al aeropuerto sin necesidad.