The car model was significantly different from what was booked. I reserved a more expensive Renault Megane Estate but received a much cheaper Hyundai i30. Even though a Megane was parked nearby, they claimed it wasn't available. The delivery person incorrectly informed me it was a diesel car, but it was actually a three-cylinder petrol engine, which vibrates heavily. This misinformation almost caused me to refuel incorrectly. However, the car pickup and return process was very smooth and convenient, and on weekends, they opened 15 minutes early for pick-up.

The car pickup location in Rotterdam is not far from the station. The staff are friendly and their explanations are clear. The drop-off parking lot at the airport was hard to find due to road construction. When we called Europcar for help, they just told us to follow the signs, but the signs were small and confusing. In the end, it took us an hour and we only found it with the help of a police officer.