Simple and Worry-Free

Very satisfied

Charged incorrectly, multiple fees were duplicated and non-refundable due to unclear signatures.

The car was not what I booked. I reserved a Passat wagon, but they gave me a Touran instead and insisted it was the same class. I was in a hurry and didn't argue further.

We arrived at noon and went directly to the store to handle the process. There were not many people, but they didn't have the car model we reserved. They gave us big cars instead. Considering our situation, after some communication, we chose a relatively smaller Opel station wagon in the parking lot. It felt like there weren't many options, and most were quite large.

The store is good, but the only thing that worries me is that the Montreux store uses the Royal Plaza Hotel for car returns, and they didn't give me a receipt.