Hertz MUENCHEN MAIN RR STN Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Arvin Ben

Germany

Reviewed: Wed, Nov 8, 2017

About Hertz: 2.0 /10

I had purchased full insurance from Zuzuche, and Zuzuche had informed Hertz about this. However, Hertz still added full insurance costing over $300 without asking me, which is about two-thirds of the total cost for my 11-day rental. In addition, they charged more than $60 for 'store service fee' and over $60 for VAT, totaling $479. I have not received any breakdown from Hertz for these charges. I only learned about these charges by inquiring with Zuzuche. Six months ago, I rented a car from Thrifty through Zuzuche, and there were no such issues; I received the bill immediately after returning the car. Hertz is an internationally known company, yet they are so deceptive and non-transparent. I hope to get an explanation from Hertz.

Hertz

Munich

Germany

1 days rental

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