Hertz ROME FIUMICINO AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Tom Cotton

Italy

Reviewed: Tue, Nov 8, 2016

About Hertz: 6.0 /10

The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.

About QEEQ: 8.0 /10

Hertz

Rome Fiumicino Airport(FCO)

Rome

Italy

1 days rental

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Xaviera Eden

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1 days rental

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Rome Fiumicino Airport(FCO)

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Reviewed: Mon, Jul 29, 2024

About Hertz: 10.0 /10

Satisfactory

About QEEQ: 10.0 /10

Wade Young

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1 days rental

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Rome Fiumicino Airport(FCO)

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Reviewed: Mon, Sep 16, 2019

“Rome-Florence-La Spezia-Dolomites-Verona-Rome”

About Hertz: 8.0 /10

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.

Wordsworth Alcott

Italy

1 days rental

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Reviewed: Wed, Aug 16, 2017

“Rome-Sky City-Siena-Florence-Pisa-Cortina-Venice”

About Hertz: 10.0 /10

Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.

About QEEQ: 10.0 /10

Bradley Jefferson

Italy

1 days rental

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Rome Fiumicino Airport(FCO)

Rome

Italy

Reviewed: Mon, Jul 10, 2017

“38-Day Self-Drive Trip. We encountered various road conditions along the way. The road from Monteneg”

About Hertz: 8.0 /10

When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.