Unsatisfactory Experience

Very satisfied, the car is new, spacious, and clean.

Avis in Los Angeles was the worst car rental experience I've ever had. Avoid if possible. Long wait times and deceptive customer service.

I repeatedly emphasized that I didn't want any additional services, but they still charged nearly 300 USD when I returned the car, saying it was for roadside assistance and an extra tank of gas. I'm certain I didn't request those services, and I even asked during the rental process if there would be any additional fees besides the upgrade fee and was told NO. However, they charged me upon return, and there was no one to reason with. I'm puzzled as to why these charges weren't deducted when I picked up the car but only when I returned it. It's clear they are taking advantage of the fact that you might not read the contract carefully, which is very frustrating.

They intentionally claimed that my credit cards couldn't be used. After telling me multiple times that none of my credit cards were usable, they suddenly said it was okay but increased the booking price from over $600 to over $4000. When questioned, the staff member disappeared, and after repeated negotiations, another person finally voided the transaction, but still raised the price by over $100 without any explanation. They didn't even bother to look at the printed booking order. Very bad service! The large transactions on multiple credit cards led my bank to suspect fraud, causing significant inconvenience. This car rental company has no integrity!

I was very satisfied to get the reserved model. Returning the car at the Venetian Hotel in Las Vegas was easy; just drove to the parking lot on the 10th floor and dropped the keys in the drop box near the elevator.