Renting a car in London: 1. Be aware of congestion charges as they can add up quickly if you're not

Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.

There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.

The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.

They got my booking mixed up with someone with the same last name. Utter morons