Found the car in the parking lot by myself.

We booked the car online with a pick-up time of 1 PM and a return time of 1 PM two days later. However, we actually picked up the car at 10:30 AM. They charged us for three days without communicating this beforehand or reminding us whether it was two days or three days and whether the return time needed to be adjusted. As a result, we returned the car at 11 AM, only a little over half an hour late, but we were charged for three days. The main issue was the lack of any reminders or notifications, which left us very dissatisfied.

Customer service personnel are enthusiastic and attentive.

The company insisted on purchasing full insurance and had a poor attitude towards foreigners.

Service staff attitude was average. Brisbane Airport wasn't crowded, no need to queue, there was an upsell for insurance.