Unhappy with pickup, satisfied with drop-off. Two overweight African American women were arrogant during pickup and gave me an old car. I didn't rent a premium car, but the fuel tank wasn't full and the low tire pressure warning was already on, clearly indicating no prior inspection had been conducted. During drop-off, a handsome inspector noticed a scratch and asked if there had been an accident. Upon confirming nothing was wrong, he reassured me that insurance would take care of it and told us we could leave after filling out a form. Extremely handsome, right?

The service was severely lacking, causing unnecessary losses for the customer. Compensation is required!

Pick-up and drop-off were both very quick.

Extremely dissatisfied. The downtown office claimed to close at 6 PM, but for two consecutive days, it was already locked by 4 PM. There wasn't even a place to leave the keys. Meanwhile, the Sixt office next door always had staff present. After visiting three different locations, I still couldn't return the car downtown at 4 PM, even on workdays, Thursday and Friday. Leaving the car at the hotel incurred a $50 per night fee. Early the next morning, before 8 AM, I had to return the car to the airport. During the self-service checkout, they charged me for two extra days. Just one extra minute, and they counted it as a whole day!! Other companies offer much better service!

Service staff was fast and professional. Pick up with smooth with no extra questions asked and no upsell. They took a credit card for holding charge, but other than that, it was take the keys and go.

Simple to use and most importantly, app & website were both fast and very clear about what we were paying for. Customer service is top notch and responds almost immediately.