1. The reserved car (Jeep Compass) was not available, and they replaced it with a BUICK ENCORE, which is not even in the same class. 2. Had to upgrade to a Nissan Armarda due to necessity, 12-day rental cost (¥3009 $267), very high fuel consumption AVG15.7 (miles per gallon), which converts to 14.93 liters per 100 kilometers in domestic terms, drove a total of 5000 kilometers, and the fuel cost was 800 dollars. 3. The car rental company has a poor rating, less than 2 stars in the US, but 8.7 domestically, deceiving people. 4. The company name 'Daole' suits them well, they only care about money.

Pushing various insurance and additional services

I rented a Grand Cherokee but was given a Kia. After the car window was broken, I went back to change the car but they still didn't give me the Grand Cherokee even though they had one.

It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!

Would not use Dollar again. Alamo are better. The car had a built in Sat Nav which they didn't advise us of so we paid for extra for a Sat Nav at almost $10 a day including tax which we didn't need. Got stuck in traffic so returned the car 2hrs later than specified and ended up paying for another day hire.