East Coast USA

Eileen Doherty

United States

Reviewed: Wed, Feb 27, 2019

About Advantage: 2.0 /10

Extremely dissatisfied. The rental company staff were rude throughout the entire process. They set up various obstacles to prevent us from picking up the car. Tried every possible way to charge us extra fees and attempted to forcefully sell us a full tank of gas at a high price. They refused to give us the car unless we bought it. We've rented cars multiple times in the UK, USA, and Thailand and have never encountered such unreasonable behavior. Even in Japan, where the process is the most complicated and strict, we were treated politely. Very disappointed, this is a company that does not respect its customers.

Advantage

Newark Liberty International Airport(EWR)

Newark

United States

1 days rental

Relevant Reviews on Advantage ADVANTAGE - EWR

Jonas Wilson

United States

1 days rental

Advantage

Newark Liberty International Airport(EWR)

Newark

United States

Reviewed: Mon, Jun 3, 2019

About Advantage: 6.0 /10

Went early, not too many people, and the queue time was short. The service attitude of the rental company staff was average, not too friendly but not rude. They strongly recommended many unnecessary extra items. In the end, I only accepted paying around 50 USD for not having to refill the gas tank upon return. In hindsight, it was unnecessary since there were plenty of gas stations around the return area. Additionally, about three weeks after returning home, my credit card was automatically charged 26 USD. After inquiry, I found out it was due to an electronic toll. The toll was 1 USD, and the rental company's service fee was 25 USD, which seems excessive.

About QEEQ: 10.0 /10