The reserved model was unavailable, and the in-store representative repeatedly assured us that we could switch at the next location. We spent time and effort to go to the next location, only to be told by a different representative that there was no such arrangement. My child used her limited English to request a car switch, but she was met with a cold and firm 'No'. The car rental company also attempted to change the car at another location, but they didn’t have an automatic transmission! We returned the car an hour late, and a male representative grumbled for a long time. It was a very unpleasant rental experience!
They charged a 4205 RMB deposit and only refunded 961 RMB. When returning the car, they said everything was fine. However, after we got back home, they only refunded a bit over 900 RMB. When we called, they claimed there was damage to the car, which is not true since we had no incidents during the rental period. They also forced us to buy a 3000 RMB insurance at the counter. This company is definitely a scam. I do not recommend renting from them.
After my flight was delayed, I went to the store to pick up the car only to be told that there were no cars available. The worst part is that they charged the full rental fee and didn't refund it.
Average service, but they were very persistent in selling insurance. Although we had already purchased QEEQ’s super insurance, they made us doubt if the coverage was sufficient.
When returning the car at around 4 PM local time on October 4th, a male staff member, approximately 40 years old, attempted to extort money from me over a car wash issue at the office in the terminal. I was not informed about any specific car wash standards required upon return. The employee exhibited very poor attitude, demanding 1500 Dirhams. After I firmly refused to pay, he lowered the demand to 500 Dirhams, threatening to deduct 1500 Dirhams from my credit card deposit if I didn't comply. This was the same employee who enthusiastically sold me their comprehensive insurance at pick-up, claiming it included everything. However, during the extortion attempt, he denied his previous promises. When I requested his name for a complaint, he refused to provide his full name. This experience with Hertz was extremely negative due to this employee!
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