The service was rude and they pressured us to upgrade our car with unclear charges.

Very convenient. There is a shuttle at the airport. No promotional pitches when picking up the car. Clear signage for returns. The return process was quick and smooth without any issues. Everything was perfect.

Like: Costs, promptness
Dislike: All of the rental cars in the fleet (Intermediate) were pretty badly scratched up and dinged but there was no inspection of the car before we left. We had to point that out to the security person at the gate before we went the lot, to make sure that we wouldn't be blamed later.

Dislike: Van st airport said EZ...I asked if it was the same as Easy Rental... he said yes...waited at wrong office for 25 mins

Like: Used Thrifty cars. Had no issues in communication. They were ready for me when I showed up and all my information was already input.