Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Not bad

Although the store is small, the car was great. I rented a Tiguan and got a free upgrade to a higher-end Kia SUV. No upselling when picking up the car, and no issues when returning it. After notifying them by phone at the airport, they arrived in 5 minutes.

The car was satisfactory, but the only dissatisfaction was that I was told the return location was not at the airport. Eventually, the rental company did pick up the car at the airport.

Overall satisfied, but returning the car was a nightmare! The reason is that when picking up the car in Frankfurt, it was confirmed that the car was to be returned at Frankfurt Airport (common sense would think it's at the terminal's lower level), but upon arrival at Terminals 1 and 2, we couldn't find the CARO company office (other rental company offices were all there). Desperately asked locals for help and found out the CARO return office is in a nearby town. This was not clearly explained by the staff during pick-up!!!!