The overall service was quite good and I'm satisfied.

The staff was deliberately making things difficult for Chinese customers. We were delayed for more than an hour late at night, very frustrating!

The company gave me a free upgrade to a new BMW, which was a pleasant surprise. Unfortunately, I had an accident near my destination on the first day, but the company arranged for me to be taken to the hotel. I was very satisfied on the first day. However, things changed on the second day. The company scheduled a car inspection at the hotel from 9 to 11, but they were late. I handed the keys to the hotel administrator to handle it on my behalf. After the company towed the car away, I couldn't contact them anymore. The phone didn't work and the internet was down. I've tried many times without success and don't know how to settle this. I'm already home, and I had to use a lot of taxis. I'm not sure if I can get reimbursed.

Good service

The staff was very friendly.