They upgraded my car for free, and when the key was stolen, they promptly provided a replacement vehicle.

We booked a Honda Civic, but ended up with a Polo, which was a bit disappointing. Luckily, we only had three people. The driving experience was fine, and the car was in good condition. The basic insurance covered everything, so we didn’t need to buy any additional insurance.

Very good.

Like: Upon arrival I walked into the Hertz section of the car rentals and I got helped immediatly. Friendly agent. Very helpful person at the car itself. Gave me the tip to photograph all dents and scratches and also advised me to put my luggage + my handbag in the boot to avoid any trouble at the robots.
Dislike: The boot of the car had been smashed by a previous user. The lock of the 5th door didn't function properly. Fortunately my journey was short and I didn't have to stop at many robots because the door had opened and all my luggage + my handbag were exposed and for grabs. This car shouldn't have been rented out without fixing it.

Like: Courteous service