Terrible experience. They have a dodgy business model.

The car was extremely old, and the tires were severely damaged. This is by far the worst car rental company we've ever used! Everyone knows how dangerous a tire blowout can be on the highway, right? My first tire blowout happened with this company's car! After the incident, there wasn't even a warning triangle in the car! We called the roadside assistance company (AA) and they assessed the other tires could only be used for another three weeks! It's that bad! If you value your life, don't use this company! Stay safe!

Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.

I did opt for a upgrade and I was very satisfied that vehicle

Haven’t used that option yer

Audio system with gps in japanese language makes it impossible to use it

Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.