Satisfactory

The service was warm and attentive

Just hand over the printed pickup form to the staff, it's very convenient. The car rental company's parking lot is clearly marked and easy to find. For returning the car, just drive it to the designated parking lot and you can leave. I booked an economy car but got a Ford Focus instead. It's bigger but not fuel-efficient.

The company’s service was fine overall. The only issue was during the return process; our fuel tank was slightly below full. I asked the staff three times if it was okay, and they said it was no problem. However, they still charged us a significantly high fuel fee on our pre-authorized credit card, which was frustrating.

The counter staff was very nice, and the instructions were very clear.