Rented a Mercedes C, but they gave me an Audi A4 with 51,000 miles. Two days later, the axle broke in a parking lot. Called the shop for a replacement, waited over an hour for AA to come. AA said they couldn't fix it, contacted the shop for a car change. Was told to drop off my family and go 56 km to another shop to get a replacement. Got a Mercedes A, the process took over 5 hours. Was charged over 500 pounds, issue still unresolved.

Both the car pick-up and return were quick, and the overall experience was very pleasant.

Short waiting time.

We picked up the car at Edinburgh Airport, just a short walk from the terminal. We waited in line for about 20 minutes when we arrived around 10 AM.

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.