Maybe because I picked up the car early in the morning, the process was very slow. But fortunately, I wasn't in a hurry.

They promised that a US driver's license is sufficient to rent a car, but in reality, they did not allow it. Ended up renting a car on-site and was pressured to buy various insurances.

It was a really bad experience. Initially, the deposit was said to be $200, but at the store, it was changed to $250. They overcharged me $50 for fuel on the contract. When I returned the car, I filled up the gas tank, and I contacted customer service to get a refund for the extra fuel I added. I provided my credit card statement, including dates and amounts, but it was useless. They required the number of gallons, the specific gas station, and other specifics. Very poor service, in the end, I only got $30 back from the deposit. I strongly advise against choosing this rental company, AVIS is terrible, never choose them again. Very poor, will not choose this company again.

Nightmare! Arrived at the pickup point 40 minutes early, waited past the scheduled pickup time, and was told the reserved car was not available, even though the full amount was paid in advance. Couldn't wait any longer, they finally gave us a smaller Ford. We had many people and a lot of luggage, and drove it for 18 days covering 8300 kilometers. It was crazy!

ZuZuCar claimed full insurance was included, but this rental company disagreed and made us pay an additional $17 for full coverage!