The service was excellent.

Caro might not be a large company, as they do not have a dedicated counter in the Munich airport terminal. Their office is a few minutes away from the terminal, but this does not affect their service quality at all. Staff members were already waiting at the agreed meeting point at the scheduled time. The car was a new one with only 3000 kilometers on it. The paperwork was completed swiftly, and the staff was very thorough and enthusiastic in their explanations. The return process was equally high-quality. The phone customer service was top-notch, with high efficiency in resolving issues. The high-quality and efficient service combined with low rates makes their overall rating higher than big companies like Hertz and Europcar that I have worked with before.

The service was good, and the car was great.

There was no counter at the airport, we had to wait for the staff in the parking lot. They arrived late, and it took about 20 minutes to complete the paperwork. All charges were deducted from the credit card. We were a group of four with a lot of luggage, so we rented a mid-sized Passat, but they gave us a small Mercedes. The car didn't feel as spacious as the Passat, but considering it was an upgrade, we accepted it.

CARO provided excellent service and the car pickup process was convenient.