I think i received an upgrade although nothing was said as it was the only car a available. The customer service was average

All good

AVIS's service has always been reliable. However, this time I got an older car, which was a bit disappointing.

After I specifically asked if there were any charges beyond what I prepaid, I was told no. However, in the end, I was charged nearly 30 dollars. This 30-dollar insurance fee was neither explained nor asked if I needed it. I even asked before signing, but this just feels like taking advantage of me not reading the English contract. Even if I did read it, it wouldn't have helped—they just lied.

I will never choose Avis rental company again, they overcharge and add unnecessary fees!

One of the fastest counter services I’ve had.