It was not the car model I booked, and no appropriate refund was given.

Very bad experience, the problem resolution was extremely slow. They said everything was fine, but then charged my credit card without informing me.

They carefully check the driver's license and notarized documents, making the procedures quick and convenient. Important matters are specially emphasized. The car had been driven for 70,000 kilometers and had noticeable scratches on one side that hadn't been repaired, so it's hard to evaluate.

Service attitude was acceptable, but the cost was nearly double the booking price, which I don't understand. Additionally, the Air China website claims you can accumulate miles with HERTZ car rentals, but HERTZ denied this. I also don't understand why.

I completed the procedures at the airport counter and picked up the car from the parking lot myself. I chose this company for its reputation. The only downside was the lack of Chinese service, and communicating in our limited English made us feel uneasy. We informed them that we had bought full insurance through the rental platform, and they didn't insist on anything further. Thankfully, everything went smoothly. The car was in great condition and practically new. We were given a Mazda CX5 of the same class instead. Although they said the tank was full at pickup, it just showed 530 kilometers, and when we returned the car, we filled up to over 600 kilometers, so we felt slightly cheated. The return process was smooth; we simply handed the keys to a gentleman in the airport parking lot, and he just took a quick look—no need to go to the counter. I couldn't believe it was that easy. Just remember to mark the car location on GPS after picking up, as you have to return it to the same place, and the stress of finding it when in a hurry to catch a flight can be frustrating. Right-hand drive wasn't as difficult as imagined. It's advisable to review the traffic rules multiple times before going. We had navigation guiding us and another person keeping an eye on the rules, which was very helpful. There were no extra charges for adding an additional driver. Overall, the driving experience was excellent. Pre-booking a car through the rental platform was also a good decision. My friends are eager to rent again through this service for our next trip.