1) The car was different from what I chose and expected. 2) When I went to check in and pick up the car, the amount I needed to pay was higher than what was printed on the reservation email's receipt (after deduction of the child car seat). When I asked the staff about the discrepancy, she just asked me which agent company I used and told me to contact Zuzuche! She further told me that if I didn't pay the new amount, I could not take the car. It seemed like they could change the price at any time, regardless of the reservation details!

Almost no queue, very good service

The service was excellent! Picking up and returning the car was very fast. I will choose Budget again next time.

Budget is quite good. When renting a car in Launceston, they provided a new car. The order mentioned a full tank, but in reality there was no fuel. Called them after finding out and it was resolved later.

The store service was generally okay, but the promised free upgrade was not honored. We requested an upgrade several times, but the staff did not agree, which was very disappointing.