Good

Satisfactory

When renting the car, they suddenly asked if we hadn't called in the morning to say we would pick up the car in the afternoon. We were confused because we were on the plane. Fortunately, after a brief conversation, they realized they had made a mistake and quickly completed the paperwork, allowing us to get the car.

The store service was generally okay, but the promised free upgrade was not honored. We requested an upgrade several times, but the staff did not agree, which was very disappointing.

Great attitude and provided a new car. Excellent experience.