The staff at the rental location are very diligent; they took photos of the entire car both inside and out when I returned it.

I was a bit disappointed to see it was a Suzuki Swift at pickup, but the car had low mileage and was relatively easy to drive, especially for a foreign trip.

The service was excellent. The pickup location was downtown, very convenient. The vehicle provided was very new, a CRV. They also reminded us to set the navigation to avoid toll roads.

The wait time was quite long. I had reserved an SUV, but was informed I would have to wait an hour to get the car. After an hour, there was still no car available. In a rush to get to the Great Ocean Road, I had to agree to switch to a Camry. The rental fee was only slightly discounted. The car was relatively old and not very clean.

Long 3 weeks to receive back pre-authorization. Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.