Good - see above

Asked for a VW polo but was given a Citreon C3, was initially disappointed but the service on the counter was good and offered me a choice of vehicle

Fantastic value for money and a great car.

Very good price.

We had to wait 3 hours in the line at the airport. Chaos, people almost fighting at the desk. Wanted to charge extra insurance. Did not get the car we wanted.

Super slow to process the check in. They have to input all the information on the spot. Never again.

I asked for full-full petrol, they gave me half a tank. This is unacceptable. 45min pick up queue is also unacceptable. There are tech companies that let you unlock your car with an iphone, and not speak to anyone. I'm not saying we should expect this from every car rental company, but I still cannot believe how much paperwork we have to fill out and that it takes 8-10 minutes for every person to collect their car. They need to improve their processes otherwise they will lose market share to tech-companies (Virtuo).