The pickup procedure took a bit long.

Car pickup and return were very quick.

Complicated process

Provided the required documents when renting, but asked for additional unforeseen documents, took too much time communicating

Like: The counter for pick up and drop off is just at the airport itself. Though had to walk to the other terminal where we alighted, but thankful didnt need to travel out of airport in the traffic jam to retrieve the car.
Dislike: Communication was a slight issue as we couldnt speak in thai, but we still manage to get what we wanted.