Couldn't reach the company via any contact method, renting from them was nerve-wracking.

Satisfactory, efficient, and fast

Very good attitude

Long waiting time in line, was told no cars were available, changed the Mercedes to a Ford with no refund.

The service was quite good, but the efficiency is not as high as in China. We had to wait quite a while at the pickup counter, but returning the car was very convenient. We opted for full insurance at the counter to avoid any disputes, making the return process smooth with no extra charges. We had booked a Mercedes C-Class, but it was upgraded to an S-Class at the last minute, and the car was excellent!