1. Delayed car pickup with a bad attitude. 2. Numerous after-sales issues after returning the car, especially when booking through a third-party platform. They shirk responsibility and make unfounded charges, repeatedly charging misconduct service fees without any proof. 3. Many hidden issues: firstly, due to the domestic rental platform acting as a middleman, and secondly, neither the rental platform nor Avis could provide sufficient evidence for the so-called violations and violation management fees. Users are inexplicably charged on their credit cards! There is no way to complain or appeal!

Fast and attentive service

Price increase for upgrades, pressured into full insurance, paid 150 euros more than online booking

The reserved Golf was not available, so I was given a diesel Nissan Juke. The car was in good condition, had good handling, and was fuel-efficient. Avis's car pick-up and drop-off at the airport were quite convenient, and their service attitude was decent, though the wait time when picking up the car was a bit long.

Very poor service. They gave me a Renault, which was not stable at all. Also, the final price was much higher than what was shown on the rental site. After repeatedly verifying the charges and showing my booking's quoted price, the staff reluctantly removed the extra charges. Terrible experience.