Waited for an hour

Both pick-up and drop-off were very smooth. It took 5 minutes to pick up the car and just 5 seconds to return it, the fastest experience I've ever had.

I didn't realize that Thrifty is a budget rental brand under Hertz. The Marseille train station rental area had signs for many rental companies, but none for Thrifty. After searching for a while, I found it under the Hertz name. The staff in charge of the rentals provided excellent service and gave us an amazing car—a 5-seater with a sunroof, GPS navigation, and a very spacious trunk. I seriously wondered if they gave us the wrong car.

Very satisfied, the service was good and efficient.

The attitude was quite good, and there were no unreasonable charges. They pre-charged for a full tank of fuel, and the price was cheaper than refueling it yourself. However, you need to plan well and return the car with an empty tank to make it worthwhile. I received a Ford Galaxy, which is wider than the Smax I booked, and it was an automatic. I used a notarized translation of my driver's license to pick up the car. I met a compatriot at the adjacent rental counter who couldn't pick up his car because he didn't have a notarized translation. He mentioned that he had never needed one in his previous trips to Europe, so he didn't bring it this time. To be safe, it's better to bring a notarized translation.