Good

No response after feedback. The service was still quite enthusiastic!

The rental service from ZuzuCar was very poor, and I probably won't use them again. We booked a full insurance package on the website, but upon arrival to pick up the car, we were informed that we had only paid for the car itself. Additional fees for insurance, extra mileage, pre-purchased gas, and so on needed to be paid separately. Calling ZuzuCar's customer service on-site did not resolve the issue; they simply told us to pay the extra costs ourselves. There was no coordination between ZuzuCar and Apollo. We ended up spending nearly two hours at the pick-up location. In the end, we had to buy additional insurance and cover other costs ourselves, paying over 600 AUD more than originally planned. After returning home, ZuzuCar's customer service continued to ignore us, and there has been no word on compensation so far. However, Apollo's service attitude was quite good.

Acceptable

They gave us a faulty car, which sometimes switched to F gear by itself. There was no manual provided, so we had no idea how to resolve issues. We had to call roadside assistance each time, and it took about an hour to wait for them. We called roadside assistance twice for the same problem, and they couldn't fix it. The assistance personnel suggested we find the manual at a dealership, saying they couldn't diagnose the problem without it. We had no choice but to drive the faulty car all the way.