They kept pushing us to rent more expensive cars.

Europcar forced a downgrade. I returned on the 1st, and it's now the 19th with still no resolution. When I discovered an issue at pickup, they treated us differently, saying you rented through a third party, and we didn't receive your payment, so Europcar can't handle it.

The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!

Was not given the car we had booked. Instead was offered a Nissan Quashqai

I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.

Easy booking process and simple to compare offers across rental companies.