Communicated with the company's staff via email, and they agreed to deliver the car to our hotel in Colombo. The young man who helped us with the temporary driving permit was quite enthusiastic. He facilitated the process at the Colombo DMV, speeding things up (even though there was a dedicated counter for foreigners, there were many Indians and Bangladeshis getting permits). The service fee was 80 USD, which probably included some tips for the DMV officials. The process took about 50 minutes, and we successfully obtained the temporary permit. At our request, the young man took us to a supermarket and a gas station before we hit the road.
I reserved a Toyota Previa, but the owner said they never had this car and gave me a Nissan NV350 used by a travel agency. The car was large and difficult to drive, and the interior was dirty and messy. It was completely different from what I paid for.
The rental company staff's English communication and service attitude were average. After all the formalities were completed, I was expecting a handshake and a thank you, but the staff just turned and left without even looking back.
The vehicle's condition was generally satisfactory.
There was some damage when I returned the car. I had purchased separate insurance, and I need to wait for the rental company's repair and contact (they pre-charged me $300 for the repair). A week has passed since I returned the car, and I haven't been contacted about the repair status or cost yet.
When I inquired domestically, the website staff clearly informed me that the rental company would take me to get a temporary driving license for an additional $50 service fee. However, they ultimately charged me $70 when handing over the car.
This rental company does not have a store at the airport; they deliver the car to the airport.
About QEEQ:10.0/10
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