The vehicle was making noice on the highway at high speed. Unfortunately, we could not exchange the car since we were not close to any major city and have enough time to change our car.

Gave my name, handed over my passport, driver's license, and the translated copy of the driver's license to the staff. The car rental process was completed very quickly.

The car was in excellent condition

It's okay.

The service was quite enthusiastic. Seeing that we had a large group, they upgraded us to a larger American SUV for free. Overall, it was just okay since we only borrowed the car for one day and nothing particularly stood out. We didn't realize the shop closed at 11 PM when we rented the car. When we returned the car, it was already past 11 PM, and there was no one at the shop. The 24-hour hotline was also unresponsive, so we had to return the car the next morning. That night, we had to park the car at the hotel, which was quite expensive given New York's high parking fees!