It was good. Positive experience. Though I did receive a call to say I'd caused a window chip but this had been brought to my attention before I even saw the car. I did inform the staff it was in the condition report but it was stressful to receive a call without them checking their own report first. Otherwise it was not noteworthy.

Very easy and helped in a tough situation!

New car, great service

We arrived on a late flight, and it was very convenient to handle the car pickup right after exiting. The staff was very professional and informed me that I had booked a relatively large seven-seater car. When I requested to switch to a smaller SUV, the staff recommended one for me and saved me around a hundred dollars. The only issue was due to my limited English skills, I had trouble communicating about buying insurance, but I resolved it using a translation app. Returning the car was also very simple. After receiving the keys and asking if the tank was full and if there were any damages, the staff told me to go ahead with my flight check-in. Overall, renting a car in Australia is convenient and quick!

The final rental payment should have only been around 600, but I was charged over 300 AUD after returning to my home country. I am very frustrated and still investigating the reason. I incurred no additional fees with Hertz.

Budget didn't offer full coverage insurance. We added a $450 no-deductible insurance, but when we returned the car, there was a tiny scratch and we had to pay $450. Honestly, we had no idea when it got scratched. There are many trees in Tasmania, so it's easy to get scratched. Be careful while driving. The car we got was very new, which was a plus. The staff also mentioned that if we hadn't gotten that insurance, we could have been charged $2000 for just a tiny scratch!