Very satisfied

I have used Budget for the past few times and felt it was great, not worse than Hertz or AVIS. The prices are reasonable and the pick-up and drop-off efficiency is high. I hope they continue to maintain this standard!

In most developed countries, many facilities require self-service and have a high degree of automation. Therefore, you need to understand the process and location for picking up and returning the car in advance. It won't be like in our country, where there are staff serving you all the way. The car was a Holden wagon, and as the Budget staff said, 'the car is bloody new!' It had only done a little over 1,000 kilometers. The car was very new and in great condition.

Everything was fine, but there were no details about returning the car in downtown.

They did try to upsell full insurance at pickup, which was expected. However, the return location closed earlier than stated, causing some inconvenience.