There wasn't much of a queue. Since we arrived early and refused the upgrade, we still had to wait three hours to get the car. The experience was okay, as it was one hour earlier than the scheduled time.

Very good

Picking up and returning the car was very convenient, and the communication was smooth.

The service process was simple and efficient.

The staff was nice, but the waiting time was just too long. We had to wait for a very long time. In Germany, it’s mostly self-service. They give you a key once everything is done, and then you walk to the parking lot to get the car. The Munich parking lot was the multi-story type, and after coming down, we lost the GPS signal in the congested streets. No... signal... at all, so we drove randomly for a while before the navigation started working. But the car was very clean. We returned it at Frankfurt airport; you just hand over the car, and it's done. Super convenient. Renting a car in Germany is awesome.