Avoid this car rental company!!! They force you to buy insurance!! When we picked up the car, the staff kept pushing for full insurance despite our clear refusals. The road from Kayseri to Goreme is in good condition. Even after we declined the full insurance, our credit card was still charged 1123.68 lira without our consent. The car rental company recorded our credit card details manually without using a POS machine (which is very concerning). Only after we left did we notice the charge. We later found out it was for the forced full insurance.
When returning the car, there were no staff members in the parking lot. No one answered the phone either. After waiting for some time, they came only when other customers arrived to rent cars.

Average attitude

The pickup and drop-off process were very convenient. The car was new and very clean. However, fuel in Turkey is quite expensive.

The price was not what I originally booked. They added some insurance without informing me, costing an extra 200 bucks. Also, the car wasn't the one I booked. I reserved a Ford but got a Hyundai i20, which was very small. However, the car was quite new.

Extremely dissatisfied!!! The AVIS rental point at Kayseri Airport is incredibly dishonest. I have had numerous rental experiences in many countries over the past decade, and this was the worst experience I've ever had. Firstly, they overcharge customers in every possible way. Secondly, during normal working hours, the rental staff were not present at their station, causing delays for customers returning cars and catching flights. Starting with the overcharging: 1. When renting a car on June 23, they charged extra by using an exchange rate 8% higher than the bank rate. Although the booking on Zuzuche was in euros, the rental company actually charged my credit card in Turkish Liras at a rate of 3.2:1 euros to liras, claiming this was their company rate. However, during our 20-day stay from June 20 to July 11, every other transaction, including rentals, hotel bills, shopping, dining, and airport currency exchange, was all settled at a rate of 2.95-3.00:1 euros to liras, consistent with Turkish banks' rates during that period. 2. At pickup, the fuel gauge showed about 90%, but the rental company employee insisted it was full, saying, “No Problem”. Yet upon return, they charged me for not returning the car with a full tank, despite my explanations. They also added charges for parking fees. On to the second point: On the return day, around 5 PM, we parked the car at the airport parking lot but found no AVIS personnel there. I called the AVIS desk—no answer. After passing through security into the airport, the AVIS desk was unattended. We spent over 40 minutes going back and forth from the parking lot to the AVIS desk looking for someone. Finally, a helpful security guard called around and found someone who told us to go back to the AVIS desk inside the airport. Carrying our luggage, we went through security again only to be told to take the car back out for inspection. This led to the situation where they charged us for not returning the car with a full tank; despite our explanations, AVIS demanded we refuel the car. Resolving this issue took over an hour, including the 40 minutes of searching for AVIS staff. If we hadn't planned extra time, we would have missed our flight. AVIS, a large company, but engages in petty tricks!